What should I do if I have questions or run into any issues with the serum?
Your comfort and satisfaction matter to us. If you experience any issues, you can easily reach us through your Amazon order page (go to “Your Orders” → “Problem with order” → “Contact seller”). We’ll be happy to help you find the best solution.
I received my product but I suspect it may be counterfeit. What should I do?
For your safety, please avoid using the product and reach us right away through your Amazon order page (Your Orders → Problem with order → Contact seller). We will help verify whether your product is authentic.
The dropper is difficult to use. What should I do?
Our serum has special Ceramide Capsules, so the dropper works differently. Remove the dropper, press to release air, dip back in, and release to draw the right amount for the perfect drop!
Is it okay to use the serum if the color changes over time?
Absolutely! Any color change comes from the natural ingredients, not artificial dyes. Even if it fades a little with light exposure, the serum is still effective.
Is the serum’s color artificial? Will it stain my skin?
The beautiful color comes from natural ingredients — no artificial dyes here! It won’t stain your skin.
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